CARE QUALITY MOBILE ASSISTANCE TECHNICIAN

GENERAL CONTEXT

Médecins Sans Frontières is an independent international medico-humanitarian organization which provides assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and without distinction of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to assisting other human beings in crisis. MSF is therefore an association by choice. Each individual working with MSF does so out of conviction and is ready to defend the values ​​and principles of MSF.

The MSF movement is built around five operational directorates supported by the 21 sections, 24 associations and other MSF offices gathered around the world. MSF OCBA is one of these directorates. Operations are implemented by field teams and mission coordination teams; as well as organizational units based in Barcelona, ​​Athens and decentralized in Nairobi, Dakar and Amman. Field operations are guided and supported by 5 operational cells, the emergency unit and other operations support services, including the medical service.

CONTEXT AND GENERAL OBJECTIVE OF THE JOB

Provide practical technical support to managers of (para)medical activities and other relevant functions in MSF missions in its area of ​​expertise and contribute to the capacity building of field staff through the application and transfer of medical know-how -technical according to MSF protocols, standards and procedures in order to ensure the provision of quality medical care to patients and their communities as well as to improve the health status of the target population.

MAIN RESPONSIBILITIES AND TASKS

In collaboration with the medical coordinator and under the supervision of the head office referent, provide practical support in the field of healthcare applicable to the activity managers in accordance with the terms of reference agreed for each mission, normally including the following responsibilities:

  • Support the activity manager(s) in the practical implementation of program activities, including the formulation of (para)medical protocols and/or prescriptions, strategies, planning, interaction with external actors (e.g. authorities, health committees), appropriate sizing and composition of the HR system, etc.
  • Carry out a functional assessment in the specific (para)medical area, assessing the quality of care, practices and organization within the framework of MSF standards in order to identify the main areas for improvement in the provision of relevant healthcare in the different structures.
  • Initiate and oversee the implementation of the improvement plan based on recommendations arising from the assessment (including goals, priorities, strategies and tools to achieve the strategy).
  • Support and guide field teams in the implementation of (new or revised) protocols, (para)medical devices/materials, etc. and/or best practices according to MSF frameworks.
  • At the request of the line manager and in coordination with the relevant technical referents at headquarters, develop new policies, tools, protocols and SOPs related to his area of ​​expertise (with a local, regional or even global approach).
  • Surveillance and monitoring: assist the field team to ensure an adequate set-up for data management (data collection), monitoring and analysis, including the implementation, monitoring and analysis of qualitative and quantitative indicators for the activity.
  • Monitor and ensure adherence to MSF protocols and standards for area of ​​expertise and provide guidance and advice as needed.

Contribute to capacity building by:

  1. Identify training needs and contribute to the definition of training content for the area of ​​expertise.
  2. Coach activity manager(s) or other relevant functions, facilitate team training and provide on-the-job training to clinical/(para)medical managers on fundamentals related to the field of specialization in accordance with MSF standards to ensure implementation of best practices.

Contribute to the continuous learning and development of the (para)medical service in order to improve healthcare practices through:

  1. Draft reports and action plans following field visits to capture experiences, “lessons learned” and the quality and status of integration of the relevant health care component into the assignment.
  2. Contribute to the research and development of field tools, practices, guidelines and policies based on knowledge gained through work.
  3. Develop and maintain knowledge of practices and approaches in area of ​​expertise, and share this knowledge with others to improve operational effectiveness.
  • Ensure direct intervention in the field: on request, participate in emergency operations.
  • Other: At the request of the Line Manager, participate in congresses, workshops, seminars, etc.
  • In close collaboration with the medical referent for hospital management and other relevant advisers or members of the OCBA hospital platform, support the systematic/regular establishment and/or consolidation of permanent hospital management committees following the MSF kit Specific OCBAs for this purpose: Hospital Operations Management Committee (HAMC), Hospital Mortality Committee (i-MC) and Infection Prevention Control (IPC) Committee and Antibiotics Management Committee.
  • Promote a culture of quality care and patient safety among all project staff, always through the use of safe and open discussion spaces. “No-blame, no-shame” will be the premise of his work in the field.
  • Support the design, implementation and monitoring of improvement plans, including goals, priorities, strategies and tools, and support the definition of roles and responsibilities for the implementation and monitoring of these planes.
  • Use and integration of simulation as a methodology for improving the quality of care in the field.

SELECTION CRITERIA

Training and experience:

  • Degree in Medicine or Nursing.
  • 2 years of experience in relevant field positions within MSF (responsible for hospital activities, Project Medical Referent, Medical Coordinator).
  • Minimum 2 years post-graduate work experience.
  • Validation to cover the positions of (para)medical activity manager.
  • Experience in training adult learners.
  • Hospital experience.
  • Fluent English. French, Spanish and Arabic are an asset.

Knowledge:

  • Experience in quality improvement and/or simulation in healthcare is a strong asset.
  • Experience in team and project management is a major asset.
  • Certification in human resources management in health establishments and/or hospital management is an asset.
  • A knowledge or diploma in public health will be an asset.
  • Familiar (and keen to stay up to date) with MSF tools and guidelines related to nursing care and medical clinical procedures.
  • Good reporting skills.
  • Good computer skills (Microsoft Office Word and Excel).

SKILLS

  • Commitment to MSF principles
  • Planning and organization
  • Ability to influence
  • Intercultural awareness
  • Behavioral flexibility
  • Analytical thinking
  • Results and quality orientation
  • Teamwork and cooperation

CONDITIONS

  • Work from home with frequent field visits (up to 60% of the time).
  • Duration of the contract: Until the end of 2022 with possibility of extension. Type of contract according to the local contract modality.
  • Full time job.
  • Annual gross salary: IRP2 level 5 (divided into monthly payments) + secondary benefits based on MSF OCBA reward policy. Subject to local conditions.
  • Practical working conditions are in accordance with the MSF-OCBA guideline.
  • Start date: as soon as possible.

How to register

To apply, please send your resume and cover letter: https://careers.msf-applications.org/job-invite/6536/

Closing Date: June 30, 2022, 11:59 p.m. CET (Central European Time)

MSF is committed to achieving workforce diversity in terms of gender, race, nationality and culture. People from minority groups, indigenous groups and people with disabilities are encouraged to apply. We are committed to achieving a balanced gender distribution and therefore encourage women to apply.

All applications will be treated with the strictest confidentiality. MSF offers a working environment that reflects the values ​​of gender equality, teamwork, integrity and a healthy work-life balance. MSF does not tolerate sexual exploitation and abuse, any type of harassment, including sexual harassment and discrimination. All selected candidates will therefore be subject to reference checks.

Médecins Sans Frontières, as a responsible employer, under article 38 of the “Ley de Integración Social del Minusválido de 1982 (LISMI)” invites people with recognized disabilities and with an interest in the humanitarian field to apply for the above position.

Lillian L. Pena