The Leapfrog Group series “Patient Experience During the Pandemic” indicates more favorable experiences for day surgery in CHWs than in hospital outpatient departments

Part 1 of the new series is now available. More transparency needed to confirm this distinction.

WASHINGTON, April 7, 2022 /PRNewswire/ — The Leapfrog Group, a national watchdog organization for employers and other purchasers focused on health care safety and quality, today released its Ambulatory Surgical Care Reportthe first report of a new three-part series, Patient experience during the pandemic. The report echoes Leapfrog’s Previous Findings that patients report more favorable experiences in outpatient surgery centers (ASCs) than in hospital outpatient departments (HOPDs). The findings also suggest pandemic-related gaps in patient safety, providing further evidence for national analyzes that care has been negatively affected due to the COVID-19 pandemic.

The Leapfrog report covers patient experience in HOPDs and ASCs during a pre-pandemic (2019) and mid-pandemic period (July 2020 for June 2021) delay, as reported to the Centers for Medicare and Medicaid Services (CMS). Hospitals and CHWs collect data from their patients through a questionnaire called the Consumer Evaluation Survey of Healthcare Providers and Ambulatory and Ambulatory Surgical Systems (OAS CAHPS). Although CMS makes the results available in database form for researchers, they are not readily available to consumers. Additionally, because reporting OAS CAHPS data is not mandatory, results are only available to institutions that voluntarily conduct these surveys and report the results.

Key findings include:

  • ASCs were rated significantly higher by their patients than HOPD patients during the middle period of the pandemic. This finding applies to all areas of the patient experience, including willingness to recommend a facility and overall facility rating.
  • In ASC and HOPD settings, there has been a decline during the pandemic in favorable patient ratings for communications about their procedures, a crucial element of patient safety.

“Unfortunately, the findings of this report are not reassuring about patient safety for day surgery during the pandemic, although the data is not yet definitive,” said Lea Binder, President and CEO of Leapfrog Group. “Patients seem to report their experience with CHWs more positively than hospitals, but since only a subset of outpatient facilities have made their data public, we don’t know if we have a truly representative sample. health and the American public deserve more In the meantime, people should focus on facilities that report to Leapfrog and CMS, because transparency is the indispensable foundation of quality care.”

Over 60% of all surgeries are performed in a HOPD or ASC, and in most cases, patients have the option of researching surgery facilities the same day before their procedure. Leapfrog publicly reports the patient experience during ambulatory surgical care in a format accessible to consumers and other stakeholders. To learn more about the report, register for Leapfrog’s free webinaranimated by Lea Binder and featuring Leapfrog CSA Advisory Board members Carole Guinane, nurseMBA, FNAHQ, CPHQ, BBSS and Stephanie Jaross BSN, RN and Leapfrog leadership on monday april 11 at 1 p.m. EDT.

On Patient safety during the pandemic

Stay tuned for the next two reports in Leapfrog’s series, Patient experience during the pandemic. Part Two: Adult Inpatient Care will be released in early May, and Part Three: Pediatric Care will be released in late May. Subscribe to our newsletter to receive an alert when new reports are available.

About Leapfrog Group
Founded in 2000 by major employers and other buyers, The Leapfrog Group is a national non-profit organization leading a movement for giant leaps forward in patient safety. The flagship Leapfrog Hospital Survey and new Leapfrog Ambulatory Surgical Center (ASC) Survey collect and report transparently hospital and CHW performance, enabling buyers to find the highest value care and giving consumers the vital information they need to make informed decisions. the Leapfrog Hospital Security Level, Leapfrog’s other core initiative, rates hospitals based on their patient safety record, helping consumers protect themselves and their families from mistakes, injuries, accidents and infections. For more, follow us on Twitter and Facebook and subscribe to our newsletter.

SOURCE The Leapfrog Group

Lillian L. Pena