WWRC Emergency Department provides quick access to patients

The Women’s Wellness and Research Center (WRCW) Emergency Department has surpassed international standards by providing prompt access and immediate care to patients requiring emergency medical care.

“The Women’s Emergency at WWRC has been a unique concept that has revolutionized the care of pregnant and non-pregnant women in the country. It is one of the busiest emergency services in Qatar and one of the busiest of its kind in the world, with more than 70,000 visits per year,” noted Dr. Hilal al-Rifai, Director General and Acting Medical Director of WWRC.
Dr al-Rifai explained: “Part of the effort to improve services in the face of the country’s rapidly growing population was to triage priority 1 to 5 patients soon after arriving at the emergency room through a system of special triage using the Canadian Acuity Triage Scale. (CTAS). WWRC’s Emergency Department has exceeded all CTAS standards, ensuring that all categories of patients are seen promptly. 100% of category 1 patients (those with the most critical conditions) are seen immediately, without delay, and 98% of category 2 patients are seen within 15 minutes.
“We have developed a triage clinic run by specialist physicians for category 5 patients, those with minor ailments that do not require emergency treatment. Patients are advised and advised to present to their registered primary health center for complaints that do not require specialist emergency service. In March 2019, we launched a telephone triage clinic via a helpline to reduce unnecessary visits to the emergency room. The 24/7 Helpline 4026 1091 is a physician-led service designed to provide high quality advice to customers with various complaints and to relay lab and ultrasound results to them, saving patients the hassle of unnecessary trips to the hospital,” he continued.
Hamad Medical Corporation operates a unique emergency department system, being one of the only countries in the world to have a separate, dedicated emergency department for women. As the largest tertiary women’s hospital in the country, WWRC is equipped with the best diagnostic tools and equipment as well as expanded waiting areas for visitors. The hospital offers different specialties ranging from general internal medicine to integrated care for diabetes in pregnancy, urogynecology, breast care, hematology, obstetrics/gynecology, gynecology-oncology, wellness cardiac, mental health, specialized clinics for newborns, among other clinics.
Dr al-Rifai noted that WWRC’s emergency services are available 24/7 for all women in real and urgent need of care. “Our range of services includes emergencies dedicated to women, from preconception to childbirth, postnatal care, to their well-being and beyond the reproductive phase of life. With our specialist consultants and specialist physicians on site running the service around the clock, our emergency department provides safe, compassionate and high quality care. The ER is staffed with 112 specialist nurses, working like doctors in a shift system,” added.

Lillian L. Pena